Return & Refund Policy

Due to the nature of construction and building materials, our Return and Refund policy is strictly categorized into Returnable and Non-Returnable items.

A. Category-Specific Rules

Product Category

Return Allowed?

Conditions

Core Materials (Sand, Bricks, Aggregates, Crushed Stone)

NO

Cannot be returned once offloaded at the site.

Perishable Materials (Cement, Admixtures, Putty, Plaster)

NO

Highly sensitive to moisture. We do not accept returns once delivered in good condition.

Finishing & Hardware (Sanitaryware, Pipes, Electrical Components, Lighting, Tiles)

YES (Within 7 Days)

Must be in original, unopened packing, unused, with no scratches or damage.

B. Damaged or Incorrect Deliveries

  • If you receive broken bricks, torn cement bags, or damaged sanitaryware, you must refuse the delivery immediately at the site or report it to our driver/customer support with photographic proof before the delivery vehicle leaves.

  • Once the vehicle leaves the site and the receiving slip is signed, Imaarat will not be liable for structural damages or shortages.

C. Refund Process

  • For eligible returns (Hardware/Sanitaryware), refunds will be processed via Bank Transfer or Store Credit within 5 to 7 working days after we receive and inspect the item at our Lahore warehouse.

  • Shipping/Logistics charges are non-refundable.