Privacy Policy

Last updated: 24 July 2026

This Privacy Policy explains how Imaarat (“Imaarat”, “we”, “us” or “our”) collects, uses, stores and shares information when you visit imaarat.com, communicate with us, request a quotation or BOQ, create an account, place an order, arrange delivery or installation, or otherwise use our services.

By using the website or providing information to us, you acknowledge the practices described in this Policy. Where consent is required for a particular use, such as optional marketing communications, we will request it separately.

1. Information We Collect

·         Contact and identity information: name, email address, telephone number, billing address, delivery address and site contact details.

·         Account and business information: account credentials, company name, NTN or registration information provided for trade accounts, and authorized-contact details.

·         Order and transaction information: products viewed or purchased, quotations and BOQs, order history, invoices, payment status, returns, warranty requests and support records.

·         Project information: plot or project location, dimensions, drawings, quantities, construction stage, technical specifications, photographs and access requirements supplied for estimating, delivery or installation.

·         Communications: emails, WhatsApp messages, telephone-call notes, reviews, complaints and other information you choose to provide.

·         Technical and usage information: IP address, browser and device information, referral source, pages viewed, search activity, cookies and similar technologies used by the website and authorized service providers.

2. How We Collect Information

·         Directly from you when you create an account, contact us, request a quotation, submit a BOQ, place an order, make a payment or request support.

·         Automatically through cookies, server logs, analytics and similar technologies when you use the website.

·         From suppliers, logistics providers, installers, payment processors and other parties involved in fulfilling or supporting your order.

·         From publicly available or business sources where reasonably necessary to verify a trade account, business customer or transaction.

3. How We Use Information

·         To operate the website, create accounts and provide customer service.

·         To prepare quotations and estimates; process, confirm and fulfil orders; and coordinate delivery, unloading, installation, returns and warranty support.

·         To verify payments, prevent fraud, maintain records and meet accounting, tax, legal and regulatory obligations.

·         To communicate about orders, service changes, safety matters and support requests.

·         To improve product information, pricing processes, website usability, inventory planning and customer experience.

·         To send optional marketing communications where you have consented or where otherwise permitted by applicable law. You may opt out at any time.

4. Sharing of Information

We do not sell personal information to advertisers. We may share only the information reasonably necessary with:

·         Suppliers, sellers, couriers, transporters, installers, technicians and service partners involved in a quotation, order, delivery or project.

·         Payment processors, banks, e-commerce hosting providers, website-security providers, analytics providers and communication platforms.

·         Professional advisers, auditors, insurers and authorities where necessary for legal compliance, fraud prevention, dispute resolution or protection of rights and safety.

·         A buyer, investor or successor in connection with a proposed or completed business reorganization, subject to appropriate confidentiality safeguards.

5. Payments

Card and digital-payment details are handled by the relevant payment processor or bank. Imaarat should not request or store a customer’s complete card number, PIN, one-time password or online-banking password. Payment receipts and transaction references may be retained for order, accounting and dispute records.

6. Cookies and Analytics

The website may use essential cookies for cart, account and security functions, and optional analytics or marketing technologies to understand website use and measure campaigns. You can control cookies through your browser and any cookie-preference tool offered on the website. Disabling essential cookies may affect site functions.

7. Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilment, warranty, fraud prevention, accounting, tax, legal and dispute-resolution requirements. Retention periods may differ by record type. Information that is no longer required should be securely deleted, anonymized or restricted.

8. Data Security

We use reasonable administrative, technical and physical safeguards appropriate to the nature of the information. No website, transmission or storage system can be guaranteed completely secure. Customers should protect their account credentials and contact us promptly if they suspect unauthorized activity.

9. Your Choices and Requests

Subject to applicable law and legitimate record-retention requirements, you may request access to, correction of or deletion of personal information that you have provided. You may also withdraw consent for optional marketing or request that promotional messages stop. We may need to verify your identity before completing a request.

10. Children’s Information

The website is intended for adults and business users. We do not knowingly seek personal information from children. A parent or guardian who believes that a child has provided information should contact us so that the matter can be reviewed.

11. Third-Party Sites and Services

The website may link to third-party websites, social-media pages, payment services or manufacturer resources. Their privacy practices are governed by their own policies, and Imaarat is not responsible for content or practices outside its control.

12. Updates to This Policy

We may revise this Policy to reflect changes in our services, technology or legal requirements. The updated version will be posted with a revised “Last updated” date. Material changes may also be communicated through the website or available contact details.

13. Contact

Privacy questions or requests may be sent to imaaratpk@gmail.com or +92 332 4408777. Before publication, Imaarat should add its full legal entity name, complete business address and an active domain-based email address to this section.